Refund policy

Exchanges and Returns Due to Product Differences or Defects

We take utmost care in ensuring product quality; however, if you receive a product with any defects (such as dirt, damage, malfunction, wrong product or price), please contact us via the inquiry form within 7 days of receiving the product.
Depending on stock availability of the affected product, an exchange may not be possible.
In such cases, we will handle the matter by refunding the returned product. Thank you for your understanding.

Exchanges, Returns, and Refunds Are Not Applicable in the Following Cases:

  • If the inquiry period above has passed since product arrival.
  • Used, washed products, or products with removed tags.
  • Products that have been damaged, dirtied, or scratched after receipt by the customer.
  • If it is determined that the defect occurred after use and is not an initial defect.
  • Returns due to customer convenience (wrong size, different image, mistaken order, etc.).

If the Shipping Box (Cardboard) Is Damaged or Soiled

If the shipping box is damaged upon delivery, please check the contents on the spot to confirm no product defects, or kindly contact the delivery company's local office as indicated on the delivery slip.
Please note that postal mail deliveries (mail services) are not covered for product damage compensation due to post delivery.

How to Exchange or Return Products

Please contact Customer Support with the following information:

  • Your name
  • Registered email address
  • Order number
  • Product name
  • Details of the damage or defect
  • Photos of the defective area (formats: JPG, JPEG, PNG / max size: 2MB)

Inquiry form: https://goods-store.net/pages/contact
We will respond within 3 business days after you contact Customer Support.

If You Received a Different Product from Your Order

If a product different from your order arrives, please contact Customer Support within 7 days of receipt with the following information:

  • Your name
  • Registered email address
  • Order number
  • Ordered product name
  • Incorrect product name received

Inquiry form: https://goods-store.net/pages/contact
We will respond within 3 business days after you contact Customer Support.

About Refund Methods

Refund methods vary depending on the payment method used at the time of order.
Customer Support will contact you regarding the refund process.

Returns and Exchanges Due to Customer Convenience

Returns due to customer convenience are generally not accepted.

Order Cancellations

Cancellations due to customer convenience are not accepted.