inquiry

■Notes when making inquiries
Please be sure to check the FAQ in advance.
Customer Support will answer your inquiries regarding the following:
  • Regarding product shipping and received products
  • About this site
Customer support cannot answer the following inquiries, so please contact the inquiry desk for each work.
  • Content related to anime works and artists
  • Information other than the products displayed on this site, such as new product release schedules
  • Other contents other than mail order of "OFFICIAL GOODS STORE"

Customer support hours: Weekdays 10:00-17:00

*Inquiries will be answered in order.
Please note that depending on the volume of inquiries, it may take 1-2 business days for us to respond.