For international shipping, you can use "Worldshopping.global".
International shipping is available if you purchase using the dedicated shopping cart "Worldshopping.global", which is only displayed when accessing from overseas.
※Please refer to the following for more information.
→ https://www.worldshopping.global/guide
*We cannot accept international shipping via any service other than those listed above.
*Sales fees and shipping costs are to be borne by the customer.
*Only available for orders from overseas. We cannot ship domestic orders overseas.

■ International Shipping ■
1） When you access the website from overseas, the “WorldShopping Cart” will be displayed automatically.
2） Add your favorite items to the WorldShopping cart.
Click “Add to Cart” of the WorldShopping banner to proceed to buy your favorite items.
The cart will only appear for items that can be purchased from your country.
→Explore WorldShopping Guide for more details. https://www.worldshopping.global/guide

■ About international shipping ■
1) If you are accessing this website from a country/region other than Japan, the "WorldShopping Cart" will automatically be displayed at the bottom of the page.
2) Add your favorite items to shopping cart.
Click on the "WorldShopping" banner ad under "Add to Cart" and only products available in your country will appear in the cart now and you can continue buying your favorite products.
→ Explore WorldShopping Guide to find out more. https://www.worldshopping.global/guide

■ About International Transportation ■
1) If you are visiting a site from a country/region other than Japan, the "WorldShopping Cart" will automatically be displayed at the bottom of the page.
2) Add the items you like to your shopping cart.
Click on the “WorldShopping” banner under “Add to Cart” and only products available in your country will be added to your cart, allowing you to continue buying your favorite products.
→ Explore WorldShopping Guide to find out more. https://www.worldshopping.global/guide

■ Safe and secure ■
1) If you are using the Homepage for business purposes, you will need to click on "WorldShopping Cart".
2) Products you purchase from us are listed under the WorldShopping category.
Please check the product name and contact us for WorldShoppingng brand's "Genre Promotion".
It is important to understand that you can only buy products that meet your product requirements in a fair and secure manner.
→Please note that we do not accept returns or exchanges. https://www.worldshopping.global/guide

If you click on "Forgot your password?" on the login screen, you will be sent instructions on how to reset your password. Please follow the instructions to do so.

Please contact customer support with the following information you provided when registering:
・Name and phone number
Inquiry form : https://goods-store.net/pages/contact

There are cases where reply emails to inquiries or order completion emails are rejected by the receiving server.

Countermeasure 1: Check your email address
If you use an email address that contains consecutive periods (.), such as a carrier email address used on a smartphone, you may not be able to send or receive emails correctly.
(Example: abcd….ac..12@goods-store.net)
If this is the case, please contact us using a different email address.

Countermeasure 2: Domain specific permission
Please allow emails from the following domains to be received.
@goods-store.net
*In particular, if you are using an "au" or "Softbank" device and have set up the "Spoofing Email Rejection Settings," please be sure to specify and allow domains in the "Valid List" and "Rescue List" of the spoofing email rejection settings.

The following payment methods are available.

・Credit card payment (VISA, MASTER, JCB, American Express)
・Amazon Pay
・Paypal
・Apple Pay
・Google Pay
・Pay-easy *All payments are made immediately

When you purchase a pre-order item, payment will be processed immediately regardless of when the item is shipped.

Our shop does not issue paper receipts.
You can download it from the following page, so please use it when necessary.
*As our shop is a tax-exempt business, we are currently unable to issue qualified invoices in accordance with the invoice system.

Receipt/invoice issuing page : https://app2.logiless.com/my_page/13306
Please enter the following information to log in and download.
・Order No.
・Email address registered when ordering *Download period: 3 months from product shipment

Our shop does not issue delivery notes due to considerations of resource conservation and protecting personal information.
If you would like to check the details of your order, please check your purchase history on your My Page or check your order completion email.
You can also download the invoice from your My Page below.

Receipt/invoice issuing page : https://app2.logiless.com/my_page/13306
Please enter the following information to log in and download.
・Order No.
・Email address registered when ordering *Download period: 3 months from product shipment

Pre-order items : Shipped sequentially from the release date stated in the product details
Regular products : Products will be shipped within 4 business days after your order (payment) is completed (excluding New Year's holidays, long holidays, and Golden Week).

If you have entered a desired delivery date, that date will be adhered to.
*If you use Pay-easy payment, depending on the date of payment, we may not be able to deliver on the desired delivery date. In that case, we will ship as soon as possible.
*Delivery may be delayed due to bad weather, circumstances of the delivery company, or other reasons.

You can specify any delivery method other than pre-ordered items and post delivery.
Please specify on the order screen.
*Delivery may be delayed due to bad weather, the delivery company's circumstances, or any other reasons.
*If you use Pay-easy payment, depending on the date of payment, we may not be able to deliver on the desired delivery date. In that case, we will ship as soon as possible.

Free shipping on purchases over 10,000 yen.
For purchases under 10,000 yen, shipping costs are 800 yen.
*Shipping to Okinawa Prefecture only: 1,500 yen. Delivery by post (mail) is 450 yen.

If you cannot specify delivery by mail, your order may exceed the capacity limit or the item is not eligible for mail delivery.

We cannot accept orders for items with different release dates in the same cart.
Please place separate orders for pre-order items and regular items.
*Pre-order items with the same release date can be placed in the same cart.

We take every precaution to ensure the quality of our products, but if there is a problem with the product you receive (a defective product with dirt or breakage, a malfunction, a wrong product or price, etc.), please contact us using the inquiry form within 10 days of receiving the product.

Depending on the stock status of the target product, exchange may not be possible.
In that case, please note that we will handle the matter by returning the product and refunding the purchase price.

＜The following items will not be eligible for exchange, return or refund＞
・If the inquiry period above has passed since the product arrived. ・Products that have been used, washed, or have had the tags removed. ・Products that have been soiled, damaged, or scratched while in the customer's possession. ・If we determine that the defect is not an initial defect of the product, but rather a defect that occurred after use. ・If the defect is due to customer convenience (size does not fit, different from what you expected, wrong order, etc.)

<If the shipping box (cardboard) is damaged or soiled>
If the shipping box is damaged when you receive the product, please check the contents on the spot to ensure there are no defects, or contact the delivery office.
Please note that mail delivery is not covered by compensation for damage or soiling of products, as the items are delivered to your mailbox.

＜How to exchange or return a product＞
Please fill out the following information and contact customer support.
■Required information: Name
・Registered email address ・Order number
・Product name ・Details of the damage or stain ・Please attach a photo of the defective part (format: JPG, JPEG, PNG / size: up to 2MB)
■Inquiry form: https://goods-store.net/pages/contact
After contacting customer support, we will get back to you within 3 business days.

＜I received a different product than the one I ordered＞
If you receive a product that is different from the one you ordered, please contact customer support within 7 days of receiving the product by filling out the following information.
·name
・Registered email address
・Order number
・Order product name
・Product name sent by mistake■Inquiry form: https://goods-store.net/pages/contact
After contacting customer support, we will get back to you within 3 business days.

Please use the tracking number provided after shipping to inform the shipping company of the transfer.
If the above methods do not work, please contact customer support.
Inquiry form : https://goods-store.net/pages/contact
*Please note that depending on the timing of your contact, we may not be able to accept your changes via support.

We do not offer gift wrapping services at our shop.
*The delivery note included with products from our shop does not list the price.

"OFFICIAL GOODS STORE" operates a mail order business selling official anime and character merchandise.
Please note that regardless of whether you purchase anime or character products, purchase confirmation emails and other documents will be sent from the "OFFICIAL GOODS STORE".

For inquiries regarding product shipping, order details, or other matters related to this site, please contact customer support.
Inquiry form : https://goods-store.net/pages/contact

This site cannot answer inquiries about anime works or artists, or anything other than mail order-related matters, so please contact the inquiry desk for each work.